Common Questions
& Order Information
Ordering Process

We request that all orders include a minimum of 6 pieces per color of a style, which can be split across men’s and women’s companion items. We may reject or require modification to any orders not meeting these requirements without prior approval. We reserve the right to reject any orders not meeting these requirements. Some items or brands may be subject to different minimums. If you have any questions regarding an item’s minimum, contact support@cheerstogear.com.

The fulfillment process for your custom order is dependent on the products, customization method being used, and the shipping method to your delivery location. After placing your order, you will receive a confirmation email with an order reference number. Orders typically take 2-4 weeks from order placement to shipment. All items on your order will ship together once completed. Once you place your order, a Cheers To Gear team member can provide you with an estimated ship date for your order. It’s our goal to ship all orders as quickly as possible, and rush requests may be accommodated.

We want you to be completely satisfied with your order from Cheers To Gear. You may cancel your order entirely at any time before we submit the order for production. We will not be able to accept cancellations for any items once they have been decorated with your logo.

If you need to change your order for any reason, contact the Chers To Gear team as soon as possible to coordinate the details. Charges may apply to changes in quantities, logos, or shipping.

We encourage you to order samples to experience the quality, trims, fabric, fit, and feel of the items on our site. Contact the Cheers To Gear team to place a sample order. Note that sample policies will vary for each item, and certain samples may not be available or may be a final sale.
Pricing and Payments

Cheers To Gear offers discounts up to 40% off retail prices! See each item’s page for current discounts. Price breaks are based on the quantity ordered per brand by style.

Your first logo is free on all orders! For embroidered logos, this covers up to 10,000 stitches of embroidery and 12 colors. For printed items, up to two colors are included. Logos beyond these parameters may be subject to additional charges.

A second logo on your order is subject to an additional setup fee and run charge.

Pricing is subject to change without notice.

We accept all major credit cards, which must be entered during checkout. When your order is placed, the credit card is authorized and you may see a hold on these funds in your account. This is not a charge. Your credit card is not charged until the order ships. Please be sure to enter the correct billing address associated with your credit card during checkout.

We also accept Purchase Orders from select organizations with established credit terms. Please contact Cheers To Gear for more information.

You must have written permission to sell any Patagonia gear, decorated or undecorated, directly to consumers. Please contact Cheers To Gear for more information.

We charge sales tax in the following states: CA, CT, IL, MA, MI, NJ, NY, OH, PA, RI, VT, VA. The exact sales tax rate for your order will be based on the ship-to zip code. If your organization is exempt from paying sales tax, please send a copy of the Sales Tax Exemption form to support@cheerstogear.com. Sales tax will be displayed on this website regardless of exemption status; we will remove this on qualifying orders after the order is submitted.

Decoration and Personalization

Your custom logo can be added to your order right from our website. Then, when adding items to your cart, you will select the logo and logo location. We will accept any file type for artwork but prefer .JPG, .PDF, and .EPS, in the highest resolution possible. DST files are accepted for embroidery orders but must be the proper size for the size/location being requested. It is essential to submit high resolution artwork in order to ensure the quality of your logo.

If you do not want to add your logo online, or are unable to upload the file, please email the logo to support@cheerstogear.com and reference your order number.

All customers will receive an email containing a photo proof of their logo, free of charge.

By uploading your logo, you are attesting that you have permission to use it. We reserve the right to reject any logo for reproduction. All logos intended for placement on Patagonia items are subject to approval by Patagonia. All orders, including sample orders, must be submitted with a PDF logo for approval.

A second custom logo can be added to your items if desired. The standard logo locations for embellishment include chest, sleeve, and back placement. A second logo on your order is subject to an additional setup fee and run charge.

All items ordered must be decorated. We cannot sell blank products.

At Cheers To Gear, we offer various decoration methods that ensure you’re satisfied with the decoration of your gear. Our support team will work with you to determine the best custom decoration application for each product on your order. After the order is submitted, promotional items and artwork are reviewed to determine the best custom decoration application.

For most custom apparel items, hats, and bags, we decorate using embroidery. Embroidery is precise, professional, and long-lasting, making it an attractive decoration method for your logo. We’ll accept any file type for embroidery artwork, but prefer the highest resolution possible. We’ll also accept .DST files appropriately sized for your order. Embroidered logos include up to 12 colors at the same price.

For some items such as custom t-shirts, we’ll apply your logo using either traditional screenprinting or heat transfers. Both methods allow your logo to be displayed creatively and in full color. For these methods, we’ll need vector-based artwork (typically saved as .eps, .ai, or .pdf files). For more information, view our full Decoration Guide.

Shipping and Returns

Cheers To Gear offers free ground shipping to the contiguous US on all orders! Expedited shipping is available for an additional charge. Contact the Cheers To Gear team to upgrade your shipping method. Keep in mind that the shipping timeline and time in transit begins after production of the items.

If you are interested in shipping an order outside of the United States, please reach out to support@cheerstogear.com. International orders can be quoted upon request by a member of our support team.

Once we receive your order, a sales rep will be in touch to confirm your order and artwork. A proof will be produced and sent for approval. After proof approval, your order will enter the production process. We do not accept returns on items that have been approved and decorated, except in cases of damaged or incorrect product. Once you receive your order, please check it for accuracy and quality as soon as possible. If there are any issues with your order, please contact us within 10 days of receipt.

Approved sample orders can be returned within 60 days of receipt. All samples must have original tags attached and be in re-sellable condition.

CHEERS TO GEAR | CONTACT US

If you are unable to find an answer on this page, or have a question on your order, please contact the Cheers To Gear team. A sales rep will respond within 1 business day. Our business hours are 9am-5pm EST, Monday through Friday.

Email:
support@cheerstogear.com

Phone:
P: (888) 428-9570

Live Chat:
Select the Live Chat box in the lower right of any page to chat with an agent. If an agent isn’t available, leave a message and we’ll answer as soon as we can.

Who is Cheers To Gear?
Cheers To Gear is an online retailer of custom merchandise to the beer, wine, and spirits industry. Cheers To Gear is a ParsonsKellogg Program, a top promotional products distributor, providing exclusive access to promotional apparel and accessories from premium brands at prices our competitors can’t match. Read our story here!

Looking for items not on this site?
ParsonsKellogg offers thousands of products from thousands of brands – including both premium apparel as well as day-to-day promotional items like drinkware, pens, tech items, and more. If you’re looking for something that’s not found on our site, please contact our team and we’d be glad to help!