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Return Policy

Our fulfillment process includes a proof approval before an order is moved into production. Once we receive your order, a sales rep will be in contact to confirm your order and artwork. A proof will be produced and sent for approval. The production process begins only once the proof is approved. We do not accept returns on items that have been decorated after proof approval, except in cases of damaged or incorrect product. Once you receive your order, please check it for accuracy and quality as soon as possible. If there are any issues with your order, please contact us within 10 days of receipt. A member of our support team will assist with creating a return for your order. Please contact or work directly with the sales representative that handled your order.

We encourage you to order samples to experience the quality, trims, fabric, fit, and feel of the products on our site. Approved sample orders can be returned within 60 days of receipt. All samples must have original tags attached and be in re-sellable condition.

We want you to be happy with the quality of your custom merchandise. If your order is incorrect, or an item is defective or flawed, please contact us within 10 days of receipt. A member of our support team will schedule a return for your products in exchange for the correct products.


If you are unable to find an answer on this page, or have a question on your order, please contact the Cheers To Gear team. A sales rep will respond within 1 business day. Our business hours are 9am-5pm EST, Monday through Friday.


P: (888) 428-9570

Live Chat:
Select the Live Chat box in the lower right of any page to chat with an agent. If an agent isn’t available, leave a message and we’ll answer as soon as we can.

Who is Cheers To Gear?
Cheers To Gear is an online retailer of custom merchandise to the beer, wine, and spirits industry. Cheers To Gear is a ParsonsKellogg Program, a top promotional products distributor, providing exclusive access to promotional apparel and accessories from premium brands at prices our competitors can’t match. Read our story here!

Looking for items not on this site?
ParsonsKellogg offers thousands of products from thousands of brands – including both premium apparel as well as day-to-day promotional items like drinkware, pens, tech items, and more. If you’re looking for something that’s not found on our site, please contact our team and we’d be glad to help!